Refund policy
Effective Date: 13 September 2026
At MISSAKKI, we believe every skincare experience should begin with confidence and end with satisfaction.
We carefully inspect, pack, and dispatch every order to ensure that it reaches you in excellent condition. If your order arrives damaged, defective, incorrect, or incomplete, our Customer Care team is committed to providing a fair and seamless resolution.
1. 07-Day Return Window
MISSAKKI accepts eligible return requests made within 7 days from the date of delivery.
To qualify for a return, the product must:
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Be unused and unopened.
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Remain in its original, undamaged packaging.
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Have all original labels, seals, and packaging intact.
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Be accompanied by the relevant order details or proof of purchase.
Important for Skincare & Cosmetic Products
For hygiene, safety, and quality-control reasons, opened or used skincare and cosmetic products are not eligible for return, except where the product has been received damaged, defective, incorrect, or otherwise qualifies for a resolution under this policy.
2. When Is a Return or Replacement Eligible?
You may contact MISSAKKI if:
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You received a damaged product.
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You received a wrong product.
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The product appears to be defective or faulty.
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An item is missing from your order.
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The product received is materially different from the product ordered.
For products received damaged, incorrect, or defective, please contact us as soon as possible and preferably within 48 hours of delivery.
To help us resolve the matter quickly, please provide clear photographs or a video showing:
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The product received.
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The outer shipping package.
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The shipping label.
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The damage, defect, or discrepancy.
3. Products Not Eligible for Return
The following products are generally not eligible for return:
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Products that have been opened or used.
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Products with broken or removed seals, except where the issue is attributable to damage during delivery.
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Products returned without original packaging or labels.
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Products damaged due to misuse, improper handling, or improper storage after delivery.
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Products returned after the applicable return period.
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Products purchased through channels or sellers not authorized by MISSAKKI.
4. How to Request a Return
To initiate a return or replacement request, please contact us with:
Order Number:
Name:
Registered Email/Phone Number:
Reason for Return:
Photographs/Video of the Product and Packaging:
Our Customer Care team will review the request and, where necessary, may ask for additional information before approving the return.
Please do not ship a product back to us without receiving return instructions from MISSAKKI.
5. Return Approval & Inspection
Once your request is approved, MISSAKKI will provide the applicable return instructions.
Returned products may be inspected upon receipt to verify their condition and eligibility.
A refund or replacement will be processed only after the returned product has been received and successfully verified, where a physical return is required.
6. Refunds
If your refund is approved, the eligible amount will be refunded to the original payment method, subject to applicable payment-provider and banking procedures.
Once MISSAKKI initiates the refund, the time required for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
Where applicable, any non-refundable charges will be communicated to you before the refund is processed.
7. Replacement
For an eligible damaged, defective, incorrect, or incomplete order, MISSAKKI may provide a replacement where the product is available.
If the same product is unavailable, MISSAKKI may offer an appropriate alternative resolution, including a refund where applicable.
8. Return Shipping
If the issue occurred due to an error attributable to MISSAKKI, such as receiving a wrong, damaged, defective, or incomplete product, MISSAKKI will determine and arrange the appropriate return or resolution process.
For requests that do not fall within the eligible reasons stated in this policy, any applicable return shipping costs may be borne by the customer.
9. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
If an order has already been processed, packed, dispatched, or handed over to the delivery partner, cancellation may no longer be possible.
In such circumstances, the applicable return procedure under this policy may apply.
10. Product Appearance & Batch Variations
Skincare products may occasionally have minor variations in color, texture, fragrance, or appearance between manufacturing batches.
Such variations do not automatically indicate a product defect.
If you believe that your product has an unusual or genuine quality issue, please contact MISSAKKI Customer Care with photographs/videos and your order details so that our team can review the concern.
11. Refund & Return Abuse
MISSAKKI reserves the right to review return and refund requests individually.
Requests may be declined where there is reasonable evidence of misuse of the return policy, product tampering, fraudulent activity, repeated abuse, or failure to satisfy the eligibility requirements stated above.
Nothing in this policy is intended to limit any rights or remedies available to consumers under applicable law.
12. Contact MISSAKKI
For return, replacement, or refund assistance, please contact our Customer Care team:
Email: care.missakki@gmail.com
Phone / WhatsApp: +91 73837 09431
Please include your Order Number in your communication so that we can assist you efficiently.
Our Promise
At MISSAKKI, your trust matters to us.
We are committed to handling every genuine concern with care, transparency, and fairness while maintaining the highest standards of product hygiene and quality.
Your skincare journey deserves confidence.
Your trust deserves our care.
— Team MISSAKKI