Privacy policy

PRIVACY POLICY

Last Updated: September 13, 2026

At MISSAKKI, your trust is at the heart of everything we do.

We believe that your personal information deserves the same care, attention, and protection that we give to every product we create. This Privacy Policy explains how MISSAKKI (“MISSAKKI”, “we”, “us”, or “our”) collects, uses, stores, and protects your information when you visit our website, browse our products, place an order, contact us, or otherwise interact with our services.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect certain information, including:

Personal Information

When you place an order, create an account, contact us, or interact with our website, we may collect:

  • Full name

  • Email address

  • Mobile/phone number

  • Billing address

  • Shipping/delivery address

  • PIN/ZIP code

  • Order and purchase information

  • Product preferences and communications with us

  • Information you voluntarily provide through contact forms, reviews, surveys, or customer support

Payment Information

When you make a purchase, your payment may be processed through secure third-party payment providers.

MISSAKKI does not ordinarily store your complete credit card, debit card, UPI, or banking credentials on our own servers. Payment information is generally processed securely by the relevant payment service provider.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Products viewed

  • Referring website

  • Approximate location information

  • Date and time of website access

  • Website interaction and usage information

This information helps us understand how visitors use our website and improve your shopping experience.

2. HOW WE USE YOUR INFORMATION

MISSAKKI may use your information for legitimate business purposes, including to:

  • Process and fulfill your orders

  • Confirm and deliver purchases

  • Provide customer support

  • Communicate regarding your orders

  • Process payments and refunds

  • Provide order updates and shipping notifications

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Prevent fraud, misuse, and unauthorized activity

  • Maintain website security

  • Respond to inquiries and complaints

  • Send promotional communications where permitted and, where required, with your consent

  • Conduct analytics and understand customer preferences

  • Comply with applicable legal and regulatory requirements

We aim to collect and use only information reasonably necessary for the purposes described in this Privacy Policy.

3. MARKETING & PROMOTIONAL COMMUNICATIONS

With your permission where required, MISSAKKI may send you information about:

  • New product launches

  • Exclusive offers

  • Discounts

  • Beauty and skincare updates

  • Special collections

  • Brand announcements

  • Promotional campaigns

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us.

Please note that even if you opt out of promotional communications, we may still send essential transactional communications, such as order confirmations, shipping updates, payment notifications, or important service-related messages.

4. COOKIES & TRACKING TECHNOLOGIES

MISSAKKI may use cookies and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may help us:

  • Remember your preferences

  • Keep products in your shopping cart

  • Improve website performance

  • Understand website traffic

  • Provide relevant content

  • Measure marketing and advertising performance

  • Improve your overall shopping experience

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Where required, we may provide cookie notices or consent controls.

5. HOW WE SHARE YOUR INFORMATION

MISSAKKI does not sell your personal information as a standalone product.

We may share necessary information with trusted service providers and business partners who help us operate our business, including:

  • Shopify and website technology providers

  • Payment processors

  • Shipping and logistics partners

  • Order fulfillment providers

  • Customer support providers

  • Marketing and analytics service providers

  • Website and security service providers

  • Professional advisers where necessary

  • Government authorities or law-enforcement agencies where legally required

We only intend to share information that is reasonably necessary for the relevant service, transaction, legal obligation, or legitimate business purpose.

Third-party service providers may process information according to their own privacy policies and applicable legal requirements.

6. SHOPIFY

Our online store is powered by Shopify, which provides the technology and infrastructure used to operate our e-commerce website.

When you interact with our store or place an order, Shopify and its service providers may process information necessary to provide services such as checkout, order processing, payment-related services, fraud prevention, analytics, and other e-commerce functionality.

For more information about how Shopify handles personal information, please review Shopify's applicable privacy documentation.

7. PAYMENT SECURITY

MISSAKKI takes reasonable measures to help protect payment and transaction information.

Payments may be processed through secure third-party payment gateways. We do not intentionally request or store your complete banking passwords, ATM PINs, UPI PINs, or other authentication credentials.

MISSAKKI will never ask you to share your UPI PIN, card PIN, banking password, or OTP through email, phone, WhatsApp, or social media.

If someone claiming to represent MISSAKKI asks for such information, do not provide it.

8. DATA SECURITY

We take reasonable technical and organizational measures designed to protect your personal information from:

  • Unauthorized access

  • Unauthorized disclosure

  • Accidental loss

  • Misuse

  • Alteration

  • Destruction

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Completing transactions

  • Providing customer support

  • Maintaining business and transaction records

  • Resolving disputes

  • Preventing fraud

  • Meeting accounting, tax, legal, and regulatory obligations

  • Protecting our legal rights

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, which may include the ability to:

  • Request information about how your personal data is processed

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of information where legally permitted

  • Withdraw consent where processing is based on consent

  • Request assistance regarding your personal information

  • Raise a privacy-related complaint or concern

Some requests may be subject to legal, contractual, security, or record-retention requirements.

To make a privacy request, please contact us using the details provided below.

11. WITHDRAWING CONSENT

Where we process your personal information based on your consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing that occurred before the withdrawal.

In certain circumstances, we may continue processing information where required or permitted by applicable law.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external services.

MISSAKKI is not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

13. CHILDREN'S PRIVACY

MISSAKKI does not knowingly seek to collect personal information from children where doing so is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps where required.

14. INTERNATIONAL DATA PROCESSING

Some of our technology, payment, logistics, analytics, or service providers may process information in locations outside India.

Where personal information is transferred or processed outside India, we will seek to do so in accordance with applicable laws and appropriate contractual, technical, or organizational safeguards where required.

15. CHANGES TO THIS PRIVACY POLICY

MISSAKKI may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • Changes to our website or services

  • Changes in technology

  • Changes in applicable laws or regulations

  • Changes in our privacy practices

When we update this policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

16. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way MISSAKKI handles personal information, please contact us.

MISSAKKI

Email: care.missakki@gmail.com

Phone: +91 73837 09431

For privacy-related requests, please mention “Privacy Request” in the subject line of your email.

We will make reasonable efforts to respond to legitimate privacy-related requests within the timeframe required by applicable law.

17. YOUR TRUST MATTERS

At MISSAKKI, privacy is more than a policy — it is part of our commitment to building a relationship with you based on trust, transparency, and respect.

We are committed to creating a thoughtful shopping experience while treating your personal information responsibly.

Thank you for trusting MISSAKKI.

MISSAKKI — Beauty, thoughtfully created.